Refund Policy

Within 7 days of the original purchase, if you have not used any paid-tier feature, you may request a full refund. Email support@lunarcana.app from the address tied to your Google account.

"Used a paid-tier feature" means any of:

— Generated any reading, or asked any question in a conversation, while your Grimoire was active (a member spends no credits on them).

— Successfully redeemed a referral code attached to this subscription, or had your own referral code redeemed by another user.

Within 14 days of the original purchase you may request a partial refund computed as:

refund = amount paid − (days elapsed × daily rate) − non-recoverable payment-processing fees.

Daily rate equals the monthly price ÷ 30, or the annual price ÷ 365. Non-recoverable fees are what our merchant of record, Dodo Payments, keeps when a payment is refunded: the processing fee on the original payment, which it does not return, and its $1 refund fee. We cannot return them to you; your refund confirmation shows the exact amount.

Annual-plan floor: for annual subscriptions, the deduction is the greater of (days elapsed × daily rate) or one full month at the current monthly price. This prevents an annual plan from functioning as a 13-day low-cost trial of advanced features.

Example A — annual at $59.99 refunded on day 10. Daily rate = $59.99/365 ≈ $0.16. Deduction = max(10 × $0.16, $9.99) = $9.99. Refund ≈ $59.99 − $9.99 = $50.00, less any non-recoverable fee.

Example B — monthly at $9.99 refunded on day 10. Daily rate ≈ $0.33. Refund ≈ $9.99 − (10 × $0.33) = $6.66, less any non-recoverable fee.

We do not issue refunds beyond the 14-day window. You may cancel auto-renewal at any time from your subscription portal (Profile → Manage subscription); your Grimoire access remains active until the end of the period you have already paid for, then quietly returns to Seeker.

Sections 1 and 2 may together be exercised at most once per 12 months per customer. We identify a customer by Google subject ID, billing email, and payment method — any match counts.

If you have already used a §1 or §2 refund within the past 12 months, your subsequent subscriptions are not eligible for those routes. The §6 always-eligible exceptions (duplicate charge, billing error, prolonged outage) are unaffected by this limit.

Every reading streams a call to an external AI provider that we have already paid for. A no-questions refund after heavy use would mean those costs land on the people who actually pay. Pro-rating protects the readers who keep the service running for everyone else — it is not a punishment, it is a fairness rule.

Regardless of timing, usage, or §4 frequency limit, we issue a full refund for:

— Duplicate or accidental charges from the same card within 24 hours.

— A billing error on our side (wrong currency, wrong plan tier).

— Service unavailability of more than 72 consecutive hours that prevents you from using the paid features.

Email support@lunarcana.app with the order ID; we usually reply within 48 hours.

Please email support@lunarcana.app before contacting your bank. Filing a chargeback or payment dispute without first attempting resolution with us bypasses this policy and triggers the following:

— Your account will be suspended pending review and may be permanently terminated under our Terms of Service.

— Any future Lunarcana subscription on the same Google subject ID, billing email, or payment method becomes ineligible for the §1 and §2 refund routes.

— Any referral bonus that flowed from the disputed payment is revoked.

— You remain liable for the dispute fee Dodo Payments charges as merchant of record (at least $30 per dispute).

Bona-fide unauthorised use of your card is excluded from the above — please tell us as soon as you notice the charge so we can issue a refund without escalating to a dispute.

Where we detect fraud, abuse, or systematic policy arbitrage — including but not limited to multiple accounts on the same payment method, self-referral chains, repeated subscribe-and-refund cycles, or material misstatement of usage — Lunarcana reserves the right to decline a refund request and document the decision.

This residual right does not override any non-disclaimable consumer right you hold under your local law (the EU Consumer Rights Directive cooling-off period, the UK Consumer Contracts Regulations, the Australian Consumer Law, or equivalent statutes). Where a statute grants more, the statute wins.

A credit pack is a one-time purchase, not a subscription. Within 14 days of buying it you may request a full refund, as long as none of that pack's credits has been spent: email support@lunarcana.app with the order ID. Once any of its credits has been spent, the pack is not refundable.

Free credits are always spent before purchased ones, so readings paid with your sign-up gift or your monthly and daily credits do not count against a pack.

Gift and monthly credits — the sign-up gift, the monthly credits and the daily check-in credit — have no cash value, cannot be transferred, are never refunded, and expire as stated on the site: the sign-up gift 30 days after it is granted, monthly and daily credits at the end of the calendar month (UTC).

When a pack is refunded, whatever is left of its credits is removed from your balance. The §6 exceptions and the §7 chargeback terms apply to credit packs as well; packs are sold and refunded through Dodo Payments as described in §10.

Every Lunarcana subscription is sold through our online reseller & Merchant of Record, Dodo Payments (dodopayments.com), who also handles order-related inquiries and returns. It is the seller named at checkout, on your receipt, and on your card statement, and it processes every refund on our instruction. Approved refunds typically land back on your card within 5–10 business days.